Plus Xnergy Edge Sdn Bhd (collectively, Plus Solar Systems Sdn
Bhd) and any of its holding, subsidiary or related companies as
defined in Malaysia’s Companies Act 2016 respects your privacy.
The following policy discloses the information practices
followed by Plus Xnergy Edge with respect to your personal
information gathered to help us assess the information in the
SOURCE-KAI mobile application which includes the type of
information gathered, the way information is used within Plus
Xnergy and our policy in regards to sharing your data with
- Collection & Use of Personal Information
Personal information gathered on any landing page within
SOURCE-KAI’s mobile application means any information that is
related to an identified person, or that may be used to identify
an individual, include the following but are not limited to:
- First and Last Name
- Email Address
- Postal or Other Physical Address
- Other Contact Information
- Personal Interests
We also receive information about you from consumer reporting
agencies such as credit history and capacity. In relation to
your personal data and information, we will not sell them to
unrelated companies or third parties for their independent use.
- How SOURCE-KAI Uses Personal Information
Personal information about our current/former customers will
only be disclosed as permitted or required by law. Information
that has been collected is securely maintained in your file as
part of our records.
We use personal information to meet your requests for solar
photovoltaic (PV) panel system financing, for solar PV panel
system products and services and to comply with legal
requirements. On occasion, as part of our commitment and service
to better serve all your energy management needs, we will share
customer information with others so they can provide their
services so they can better assist us in doing so in a direct or
- Other Personal Information
We may use a mailing address or phone number that a visitor
provides for a variety of Plus Xnergy-related reasons. We may
send periodic mailings to visitors or make telephone calls to
inform those visitors who have provided a mailing address or
telephone number of new products, services or events. If you do
not wish to receive such calls or mailings, you may request to
be removed from the contact list by contacting Plus Xnergy at:
contact +603 8993 9050 for all inquiries on SOURCE-KAI mobile application.
Additionally, you may make your request by writing to Plus
Xnergy Edge at L4-I-1 & L4-I-2, Enterprise 4, Technology Park
Malaysia, 57000 Bukit Jalil, Kuala Lumpur, Malaysia.
Personal Information is Not Released to Outside Parties: Any
information that you provide to us via this mobile application
will be used for our purposes only. Your information will not be
shared with other individuals or other companies.
However, in some instances we may need to provide your name and
delivery address to third parties that we use for delivering
specific products or services to you (such as support services,
shipping or direct mail organizations). If we do share your
information, a notification will be communicated to you, our
customer, so you can be aware of whereabouts of your data and
what we are continuously doing to improve your energy management
Your name and delivery address are never shared by these third
parties. However, Plus Xnergy may access your information in the
event of a dispute, in response to legal process or law
enforcement inquiries, abuse of our mobile application, or
- Data Security
We provide safeguard your personal data information with
physical, electronic and managerial procedures. In order to
ensure the safety of your data, we have taken necessary
precautions which range from the misuse of data, theft, loss,
unauthorized access, disclosure, alteration or destruction of
your personal information.
While we are committed to and will do what we can to protect
your personal information, we cannot ensure the security of your
data during its transmission process to us. As such, we urge you
to take every precaution to protect your personal data anytime
you are connected to the Internet. We suggest that you change
your passwords often, ensure that they include a combination of
letters and numbers, while using a secure browser. Products and
services are available which can help give you privacy
protection while utilizing the application.
- Our Policy on Children’s Information
The SOURCE-KAI mobile application is not designed for the usage
of individuals under the age of 18. We will not collect from
data from anyone we know to be considered a child in the eyes of
the law. If you are under the age of 18, please do not use or
access this service without obtaining parental consent. If we
gather that your personal information has been collected on the
app, we will take the necessary steps to delete this
information. If you are a parent or guardian and discover your
child under 18 has provided personal information, you may alert
us via the contact information we have provided below to request
we delete your child’s information. Your child’s safety as well
as your own, is very important to us.
By using this mobile application, you consent to the collection
and use of your information as we have outlined in this Privacy
are always aware of the information we collect, how we use it,
and under what circumstances we disclose it. We advise you to
periodically stay aware of any changes to this policy that we
will update from time to time. Your continued use of this
application after the revised policy has been made effective
indicates that you have read, understood and agreed to the
current version of this policy.
- Protecting Personal Information
Personal information gathered on our clients who are interested
in energy management systems is only accessible by appropriate
personnel who will need this information for strict business
purposes. We provide training and communication programs to
educate our personnel about the meaning and requirements of this
privacy statement. To maintain accuracy of customer information,
and protect it from loss, misuse or alteration of meaning or
whatsoever, we have systems, policies and procedures in place.
Under the GDPR, you may be entitled to specific provisions,
which can be found on the European Commission's page on Data
- Domain Name and IP Address
We collect the domain names and IP addresses of our visitors for
statistical purposes in order to improve the SOURCE-KAI mobile
- Measuring usage.
- Improve the content itself of the mobile application.
- Improve the responsiveness of the app.
- Customize the content of the mobile application for the
Please note that this information is not disclosed to third
parties. We may also aggregate information in relation to our
visitors’ traffic patterns from the data that we collect and
retain, concerning the IP addresses and domain names of our
visitors, and we may divulge such aggregate information about
our users with third parties such as our business partners,
distributors, and service and support providers.
Unless you own SOURCE-KAI individually, you will be unable to
visit it anonymously.
- E-mail Address
You should know that e-mail is not necessarily secure against
all forms of interception. If your communication includes
sensitive information about you and you would prefer not to
transmit this information in this fashion, please contact us
We only collect the e-mail addresses that are voluntarily
delivered by the visitor, through e-mail messages addressed to
our company or its employees, or through visitor responses via
the “contact us” portion of the mobile application, e-mail
marketing destination webpages.
We use the lists of e-mail addresses for marketing purposes and
to inform those who are interested in our services about events,
products, services or other items of interest. We may also use
the lists of e-mail addresses by our visitors to register the
visitor for an extranet account, or to process orders for
brochures and other written materials.
- Data Transfer
A cookie is an element of data that a mobile application can
send to your browser, which may then be stored on your system.
You can set your browser to notify you when you receive a
cookie, giving you the chance to decide whether to accept or
Plus Xnergy uses one type of cookie to maintain your login
information for as long as you are using the mobile application.
No personal information is stored in this cookie, and it is
deleted from your device when you leave the app. Our second
cookie type just identifies you as you move throughout our
mobile app, providing faster, personalized access to view
various sites within the app.
- Data Transfer
We maintain your personal information on devices located in
Malaysia and Singapore and operated under our direct supervision
and control. Your personal information will not be forwarded
outside Malaysia and Singapore.
- Third Party Sites
At times Plus Xnergy’s app may contain links that lead to other
sites. When you click on one of these links you are being
transferred to a website operated by someone other than Plus
XNergy or its affiliates (Plus Solar) and the operator of that
not share your personal information with these websites and is
not responsible for their individual privacy practices. We
encourage you to investigate the privacy policies of these
- Contact Us
stated above, we are dedicated to protecting your privacy, and
we will make every reasonable effort to keep your information
may reach out to the following: +603 8993 9050
[Updated on the 21st of October 2019]
Additional Notes: We must also abide by the requirements of app
If your mobile app is listed on Apple's App Store, you must
abide by Apple's App Store Review
listing on the Google Play store. You can do this by following
- Go to the Google Play Console.
- Select your app.
- Select Store Listing.